Country House Living
We hope you will agree with us that The Falcondale is a fabulous country house. Built some 150 years ago and set in the beautiful Welsh hills, it has its own unique charm and charisma. During your stay, we encourage you to enjoy the highlights of living within the countryside and all that The Falcondale has to offer and invite you to let us know if we can do anything to enhance your time with us.
The Victorians were ingenious inventors in their time, but thankfully technology has moved on. Energy efficient heating and water boilers have been installed, however the old and the new do not always work in harmony. You may find you need to run the hot water for a few minutes before it arrives, as the building is large and sprawling. Our radiators are all fitted with thermostatic valves so you can adjust the temperature of the room to your liking. With these points in mind, if you do experience any problems with hot water or heating, please let us know as there are many things we can do to rectify issues quickly.
Lighting has been designed for relaxation and ambience. If you find that you would prefer extra lighting, there are reading torches and extra lamps available from Reception. Electricity cuts can occasionally occur, particularly during the winter months if trees fall on the lines. Whether you are in your room or downstairs, please do not panic, as a member of the team will provide torches and candles for your use.
At The Falcondale, the age of the building and its remote location can sometimes turn against us. We hope that you do not experience any problems during your stay but should problems arise, please let us know and we will do everything possible to remedy the situation.
If you have forgotten anything for your stay please ask us and we will do our best to be of help.
BATHROBES – These are provided for your use whilst here; please do not take home with you. Bathrobes can be bought from reception.
BEDDING – For extra blankets or pillows please ask at reception.
HAIRDRYER – A hairdryer can be found in your dressing table drawer
HOSPITALITY TRAY – Tea and coffee making facilities can be found in your room, if you would like fresh milk please ask.
TEMPLE SPA PRODUCTS – You will find a selection of Temple spa products within the bathroom for your use during your stay. As part of our continued efforts to reduce our contribution to single use plastic we have chosen to use larger size bottles that we will re-fill after your stay. Freshly sanitised bottles will be replaced in the room for the next guest. If you love using the Temple spa products in your room, you can buy these from reception.
Most guests’ checkout after breakfast. If you wish to leave earlier please advise and we will prepare your bill for payment the night before.
We request that rooms are vacated by 11am.
The heater and radiator in your room have been set for your comfort. We will be happy to provide an extra heater or some assistance if you have trouble in altering these settings.
Fans are available from reception.
No Laundry service is currently available.
Iron and ironing boards can be arranged on request.
A drying room for all your wet weather clothing and boots is available, leave your items with reception.
For assistance with your luggage contact reception when you are all packed and ready to depart.
We are a non-smoking establishment. This meets the laws against smoking in enclosed places in Wales. It also recognises the wishes of most of our guests and customers as well as our staff.
We respectfully request that you do not smoke in the bedrooms, our smoke detectors are very sensitive and if it is found that the room has been affected by smoke a deep cleaning charge of £50 will be debited from the credit card used to make your booking. If you wish to smoke ashtrays are provided on our terrace.
Listed below are average costs for using the phone in your room, this may vary slightly dependant on time of day: –
Local call 1 minute 25p Mobile call 1 minute £2.25
5 minutes £1.25 5 minutes £11.25
10 minutes £2.50 10 minutes £22.50
National call 1 minute 50p International call 1 minute £2.25
5 minutes £2.50 5 minutes £11.25
10 minutes £5.00 10 minutes £22.50
Some televisions have a DVD player built within, if yours does not please ask at reception and we will be more than happy to set-up a DVD player within your room.
A DVD library is available where you may borrow a DVD during your stay. See reception for an up to date list. A charge of £10 will be made to your card if not returned on your departure.
All rooms have freeview. Some rooms have this built into their TV; others have a separate freeview box.
If you would like assistance in working your television and freeview please contact reception who will arrange for a member of the team to come to your room.
One of the disadvantages of being located in beautiful rural countryside is that the television signal is affected by the hills, valleys and weather conditions.
It is unfortunate that this is out of our control and can only suggest that you switch off and relax in the many lounge areas with a newspaper or magazine and a drink in your hand!
WIRELESS INTERNET ACCESS
To access the hotel’s free Wi-Fi go to settings on your device, select FALCONDALE HOTEL GUEST as the network. No password is required to connect once you select this network.
DINING AT THE FALCONDALE
At the heart of The Falcondale is the restaurant and kitchen where we have an uncompromising attitude to sourcing the finest quality seasonal ingredients. Many of which arrive daily from our local network of suppliers. Meat and game come from local farms and estates, and the majority of our fish direct from the Welsh coastline including crab and lobsters brought in live from Cardigan Bay. Our bread is baked daily and as far as possible we use organic produce.
Vegetarians are well taken care of but a little extra notice will guarantee that little something extra special. The kitchen will always, on prior request, cater for dietary requirements and allergies, please inform us as soon as possible.
A selection of dishes from our menu can always be adapted to appeal to children’s tastes and appetites. If you wish for your children to eat early with prior notice.
A full menu selection is available during meal times, outside of these times a limited service is available. A charge of £5 per guest will be made for all room service.
Please note that no alcohol is served to rooms after the bar has closed and we would ask that if you require room service between the hours of 10pm and 7.30am that it is pre-ordered before 10pm.