You can contact us via email email@example.com or by phone on 01570 422910.
We kindly request that if you are ill that you contact us at your earliest convenience to cancel your booking, and not travel to us. Should your town / county / region / area be placed in lockdown we ask that you contact us to cancel your booking, and not travel to us.
Acquiring the “We’re Good to Go” mark is an industry standard that means our business has followed government and industry Covid-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.
Face coverings are recommended to be worn, but are not compulsory to be worn within the restaurant area of the hotel. They are compulsory within shops and other indoor areas for those over 11 years of age. We kindly request that you wear your mask on check-in, checkout, within the public spaces of the hotel.
Our team members will continue to be wearing face masks.
Dining at The Falcondale
- We encourage you all to take a seat in the restaurant or lounge spaces and we will take your order and serve your food/drinks to your table.
- There are no limits to the amount of people allowed on a given table – though we are limited to the size of tables that we have available at the hotel.
- Bookings a table is highly recommended as current demand is very high, and so we advise to book ahead.
Daily housekeeping will resume, we kindly request that you leave your room whilst this service takes place. Should you wish that we not enter your room during your stay please place your “do not disturb” sign on your bedroom door.
The best and easiest way to keep us all safe is to wash our hands.
We kindly request that you “Be Smart, Stay Apart” and keep your distance from our staff and other guests.
Your Room Key
Please keep your room key with you during your stay and leave on reception desk on departure. These will be sanitised before the next guest stays.
Should you become ill during your stay
Please inform us if you are ill, and phone NHS 111 to take advice and guidance on the best course of action.
What steps we are taking
We have undertaken staff training and gained the “We’re good to go” mark. We are dedicated to ensuring all our guests and staff are safe whilst at The Falcondale and have taken the necessary precautions to make this happen. The hotel operates an hourly and daily cleaning list which has identified high touch points such as handrails, door handles, light switches etc. Your room has been cleaned by a team member whose received extra training and is following new guidelines that concentrates on high risk surfaces.
Take a look at our current Covid-19 Risk Assessment