Updated guidance - The Falcondale

TAKING BOOKINGS

You can contact us via email info@thefalcondale.co.uk or by phone on 01570 422910.

 

Acquiring the “We’re Good to Go” mark is an industry standard that means our business has followed government and industry Covid-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

 

Face coverings

Face coverings are recommended to be worn when walking around the public spaces within the restaurant, bar, corridors of the hotel.

 

Dining at The Falcondale

We encourage you all to take a seat in the restaurant or lounge spaces and we will take your order and serve your food/drinks to your table. Booking a table in advance is highly recommended.

 

 Housekeeping

Daily housekeeping will continue, we kindly request that you leave your room whilst this service takes place. Should you wish that we not enter your room during your stay please place your “do not disturb” sign on your bedroom door.

 

Hand Washing

The best and easiest way to keep us all safe is to wash our hands.

 

Your Room Key

Please keep your room key with you during your stay and leave on reception desk on departure. These will be sanitised before the next guest stays.

 

What steps we are taking

We have undertaken staff training and gained the “We’re good to go” mark. We are dedicated to ensuring all our guests and staff are safe whilst at The Falcondale and have taken the necessary precautions to make this happen. The hotel operates an hourly and daily cleaning list which has identified high touch points such as handrails, door handles, light switches etc. Your room has been cleaned by a team member whose received extra training and is following new guidelines that concentrates on high risk surfaces.